Refund Policy

Before we start work

If you change your mind before we've begun any work on your project, tell us within 48 hours of payment and we'll refund you in full, no questions asked.

Once work has started

Once we've started — strategy, design, copywriting, or setup — we've committed time to your project, so refunds are prorated based on the work already completed. If we're partway through, we'll agree a fair partial refund with you directly rather than applying a rigid formula.

After delivery

Once a project is delivered and signed off, it's not refundable, since the work has been completed as agreed. If something we delivered doesn't match what was scoped, tell us and we'll fix it rather than argue about a refund — that's always our first move.

Monthly retainers

For ongoing Email Marketing or Google Business Profile management, you can cancel future months at any time. The current month you've already paid for is delivered in full and isn't refunded partway through.

How to request a refund

Call or WhatsApp 085 878 6327, or use our contact form. We'll reply within one business day and, where a refund applies, process it back to your original payment method within 5–10 business days.